Terms of Service.

These Terms of Service govern your use of this website and any landscaping services provided by Lux Landscaping (ACN 697 129 114, “we”, “us”, “our”). By using our website or engaging us for work, you agree to these terms.

1. Website use

This website is provided for informational purposes. The content on this site (text, images, brand marks, animations, code) is owned by Lux Landscaping and protected by Australian copyright law. You may view and share links to the site freely, but you may not republish, scrape, or use the content for commercial purposes without our written permission.

2. Quotes and estimates

Pricing shown anywhere on this site (including in blog posts, suburb pages, or service pages) is indicative only and does not constitute a fixed quote. Final pricing is provided in a written quote issued after a free consultation, and is valid for 30 days from the issue date.

A quote becomes a binding contract once both parties:

• Sign and date the quote (electronically or in person), and
• Pay the agreed deposit, if applicable.

3. Scope of work

The work we deliver is exactly what's described in the signed quote. Anything outside that scope — additional work, design changes, material upgrades, site issues uncovered during the build — will be quoted as a written variation and approved by you before any extra work begins.

4. Deposits and payment

Most Lux projects use a staged payment schedule (typically a deposit on acceptance, a progress payment at milestones, and final payment on handover). Specific terms are set out in your signed quote.

Invoices are due within 7 days of issue unless otherwise agreed in writing. Overdue invoices may accrue interest at 8% per annum after 30 days.

5. Site access and conditions

You agree to provide safe and reasonable access to your property during the agreed work period. If site conditions differ materially from what was assumed at the time of quoting (for example, unexpected drainage issues, rock, asbestos, services not on plans), we will pause work, notify you in writing, and quote the necessary variation before proceeding.

6. Materials and finishes

Where natural materials are used (timber, stone, plants), some variation in colour, grain, and shape is normal and expected. We'll do our best to match samples, but small natural variations are not considered defects.

Where suppliers go out of stock or discontinue a material between quoting and building, we will source the closest equivalent and notify you of any visible difference before installation.

7. Council approvals

Some landscaping work requires council approval (retaining walls over a metre, work near boundaries, removal of protected trees, etc.). Where this applies, we will let you know during quoting and can lodge the necessary applications on your behalf. Council fees are passed through at cost.

8. Warranty

Our work is covered by:

• The statutory warranties required by the QBCC (Queensland Building and Construction Commission).
• Our own 12-month workmanship warranty on installed hardscape, decking, fencing, lighting, and irrigation.
• 90-day establishment warranty on planting and turf, subject to reasonable watering and care.

Manufacturer warranties (on lights, irrigation controllers, decking composites, etc.) pass through to you and we'll provide documentation at handover.

9. Liability

Nothing in these terms excludes any consumer guarantees under Australian Consumer Law that cannot lawfully be excluded.

Subject to the above, our maximum liability for any single project is limited to the total contract value of that project.

10. Photography and project use

We may take before-and-after photographs of completed projects for our portfolio, website, and social channels. We will never identify you by address or full name without your written consent. You can opt out of any project being featured by letting us know in writing before handover.

11. Termination

Either party can terminate a project for material breach if the other party doesn't remedy the breach within 14 days of written notice. On termination, you remain liable for work completed and materials ordered up to the termination date.

12. Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will first be addressed through good-faith discussion, then through the QBCC dispute resolution process where applicable, and finally through the courts of Queensland.

13. Contact

Questions about these terms? Email info@luxlandscaping.com.au or call 0485 032 685.

Lux Landscaping · ACN 697 129 114 · Gold Coast, Queensland · QBCC Licence: TBC
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